Prioritizing outbound for the first time as an org?
β
Don't make these 5 critical mistakes
β
π
β
βοΈ Mistake #1: Messaging
β
Don't let marketing, enablement, or senior execs create the sequences. Run messaging workshops with your top AEs, SDRs, and CSMs.
β
What to do instead: Get the language from people on the front lines.
β
βοΈ Mistake #2: Enablement
β
Don't let inexperienced people run cold outreach enablement sessions. If you haven't made a cold call in your career, you're not allowed to teach reps how to make cold calls.
β
What to do instead: Partner up with a third party or with an internal bad*ss rep to run enablement sessions together.
β
βοΈ Mistake #3: Reinforcement
β
Front-line leaders need to be taught how to reinforce & coach outbound. You can't have leaders holding reps accountable for something they don't know how to do themselves.
β
What to do instead: Train the front-line leaders before training the reps
β
βοΈ Mistake #4: Activity
β
Avoid using arbitrary activity metrics. Your Account Executives will hate you for it.
β
What to do instead: Reverse-engineer the sales math needed to hit target. Start with quota, opps needed, meetings needed, etc then work into an outbound activity target based on factual data.
β
βοΈ Mistake #5: Leadership Participation
β
The best orgs have leaders who lead from the front. You can't make outbound work without participation from the top down.
β
What to do instead: Front-line leaders make cold calls. Execs participate in enablement sessions.
β
~~~
β
Avoid these mistakes and you'll be much more successful with your outbound efforts.
β
What would you add to the list?
β
β
β